DIGITAL DELIVERY POLICY

Last updated: 01/01/2026

This Digital Delivery Policy applies to all digital products purchased through IDOL RUSH, regardless of the customer’s country or location.

Digital Product Delivery

IDOL RUSH sells digital products delivered electronically. No physical product will be shipped unless expressly stated on the applicable product page.

After an order has been successfully completed and payment has been confirmed, the customer will receive an email containing the materials necessary to access the purchased product.

Depending on the product, the delivery email may include:

• A PDF containing access instructions;

• A link to access the game;

• A personal passcode or access code;

• Login or activation instructions; and

• Other information necessary to access and use the product.

Delivery Time

Digital orders are generally processed and delivered shortly after payment confirmation.

However, customers must allow up to seventy-two (72) calendar hours from the successful confirmation of payment for the delivery email to be sent.

This maximum delivery period may apply when an order is placed outside our regular operating hours, during weekends or public holidays, when payment or order verification is required, during periods of high order volume, or due to technical or operational circumstances.

An order will not be considered delayed or undelivered while the applicable 72-hour delivery period remains in effect.

Delivery times displayed on our website are estimates unless expressly stated otherwise. Nothing in this Policy limits any mandatory delivery right established by applicable law.

Payment Confirmation

The delivery period begins only after payment has been successfully authorized, processed, and confirmed.

Orders subject to payment review, fraud-prevention checks, suspected unauthorized activity, incomplete information, or identity verification may require additional processing time.

We reserve the right to temporarily withhold access while reasonably necessary to verify an order or payment.

Delivery Email Address

Digital products are delivered to the email address provided by the customer during checkout.

The customer is responsible for:

• Providing a complete and accurate email address;

• Maintaining access to the email account used for the purchase;

• Ensuring that the inbox has sufficient storage capacity;

• Reviewing spam, junk, promotions, social, and filtered-email folders;

• Ensuring that our emails are not blocked; and

• Contacting us when delivery information is incorrect.

We are not responsible for delivery delays or failures caused by an incorrect, incomplete, inaccessible, blocked, or inactive email address provided by the customer.

When the order can be verified, we may correct the email address and resend the digital delivery materials.

When Delivery Is Considered Completed

Digital delivery will be considered completed when the email containing the PDF, game link, passcode, access credentials, or related digital materials has been sent to the email address provided during checkout.

A customer’s failure to open, locate, download, activate, or use the delivery email does not by itself mean that the product was not delivered.

Our delivery, email, access, login, and system records may be used to confirm whether the product or access information was generated, sent, received, downloaded, opened, or used.

Missing Delivery Email

Customers who have not located the delivery email after the 72-hour delivery period must:

1. Review their spam, junk, promotions, social, and filtered-email folders;

2. Confirm that the email address entered during checkout was correct; and

3. Contact us at kavin.temp0505@gmail.com.

The customer should provide:

• Full name;

• Order number;

• Email address used during checkout;

• Date of purchase; and

• Proof of payment, when reasonably requested.

After verifying the order, we will provide reasonable assistance and may resend the email, PDF, game link, passcode, or access instructions.

A missing or filtered email will not qualify as non-delivery when we can resend or restore access within a reasonable period.

Technical and Third-Party Delays

Delivery may be affected by circumstances outside our reasonable control, including:

• Internet service interruptions;

• Email-provider delays or filtering;

• Shopify or payment-platform interruptions;

• Hosting or server outages;

• Cybersecurity incidents;

• Scheduled or emergency maintenance;

• Natural disasters;

• Governmental restrictions;

• Payment-processing reviews; or

• Other force majeure events.

When such circumstances occur, we will make reasonable efforts to complete delivery or restore access as soon as reasonably possible.

Nothing in this section excludes liability that cannot legally be excluded.

Access Security

The PDF, passcode, game link, login information, and other access materials are intended solely for the customer who completed the purchase.

The customer must keep all access information secure and may not:

• Share the passcode or access link with unauthorized persons;

• Publish the access information;

• Resell or redistribute the product;

• Copy or distribute the PDF;

• Make the product publicly available; or

• Use the access information in violation of our Terms of Service.

We may suspend, restrict, or revoke access when we reasonably determine that access information or digital materials have been shared, distributed, resold, copied, or used without authorization.

Incorrect or Incomplete Delivery

If the customer receives an incorrect product, invalid passcode, inaccessible link, corrupted PDF, or incomplete access information, the customer must contact us promptly.

We will investigate the issue and, where appropriate, resend, replace, correct, or restore the affected digital materials.

A correctable delivery or access issue does not automatically entitle the customer to a refund.

Refund requests are handled exclusively in accordance with our Refund Policy.

International Delivery

IDOL RUSH delivers digital products internationally, subject to availability, technical limitations, applicable laws, and local restrictions.

Customers are responsible for confirming that they can legally access and use the product in their country or region.

The customer is also responsible for having:

• A compatible device;

• A supported browser;

• A stable internet connection;

• Software necessary to open PDF files; and

• Access to the email account used during checkout.

We do not guarantee that every product, feature, payment method, language, device, or platform will be available or compatible in every country.

No Physical Shipping

Because our products are delivered digitally:

• No physical package will be mailed;

• No shipping carrier will be used;

• No shipping address is normally required;

• No tracking number will be issued;

• No customs clearance will be required; and

• No physical return address will be provided.

Any checkout reference to “shipping,” “shipment,” or “delivery” should be understood as electronic delivery unless a physical product is expressly included in the order.

Mandatory Consumer Rights

Nothing in this Digital Delivery Policy excludes, restricts, or modifies any consumer right, guarantee, remedy, or liability that cannot legally be excluded under the laws applicable to the customer.

Where mandatory local law provides greater protection, that law will apply only to the extent legally required.

Contact Information

For questions or assistance regarding digital delivery, contact:

Business name: IDOL RUSH
Email: kavin.temp0505@gmail.com
Country of operation: Republic of Panama