INTERNATIONAL REFUND POLICY FOR DIGITAL PRODUCTS

Last updated: 01/01/2026

This International Refund Policy applies to all purchases made through IDOL RUSH, regardless of the customer’s country or place of residence.

By purchasing, downloading, accessing, activating, or using any digital product sold by IDOL RUSH, the customer acknowledges and agrees to the terms of this Policy.

1. Digital Products

IDOL RUSH sells digital products and digital content delivered electronically, including, without limitation:

• Digital games;

• Interactive games and trivia experiences;

• Downloadable files;

• PDF files and digital guides;

• Access links;

• Access credentials;

• Digital instructions;

• Updates associated with a purchased product; and

• Other electronically delivered materials.

No physical product will be shipped unless expressly stated on the applicable product page.

2. General No-Refund Rule

Due to the nature of digital products, all purchases are considered final once any of the following has occurred:

• The digital product has been emailed to the customer;

• A download link has been generated or delivered;

• Access credentials have been issued;

• The customer has received access to the product;

• The product has been downloaded, opened, activated, or used;

• The customer has logged into or accessed the digital platform; or

• The digital content has otherwise been made available to the customer.

Digital products cannot be physically returned. Once delivered or made accessible, we cannot reliably determine whether the product has been downloaded, copied, stored, reproduced, recorded, shared, distributed, or otherwise retained.

Accordingly, except where required by applicable law or expressly permitted under this Policy, we do not provide refunds, returns, cancellations, credits, or exchanges after digital delivery or access has begun.

3. No 30-Day Money-Back Guarantee

The 30-day period described in this Policy is a technical-support and issue-reporting period. It is not an unconditional money-back guarantee, free trial, satisfaction guarantee, or right to cancel for any reason.

Customers may contact us within 30 calendar days after purchase to report an access, delivery, activation, or substantial technical problem.

Submitting a request within 30 days does not automatically entitle the customer to a refund.

4. Technical Support Period

Customers have 30 calendar days from the date of purchase to report a technical issue involving:

• Failure to receive the digital product;

• An invalid or non-functioning access link;

• Incorrect access credentials;

• Failure to activate the product;

• Receipt of a digital product different from the one purchased; or

• A substantial technical defect that prevents the product’s primary advertised function.

Customers must contact:

Email: kavin.temp0505@gmail.com

The support request should include:

• The customer’s full name;

• Order number;

• Email address used for the purchase;

• Date of purchase;

• A detailed explanation of the issue;

• Screenshots, screen recordings, or error messages, where applicable;

• Device type;

• Operating system;

• Browser and browser version; and

• Any additional information reasonably requested by our support team.

5. Troubleshooting Requirement

Before a refund may be considered, the customer must provide IDOL RUSH with a reasonable opportunity to investigate and resolve the reported issue.

The customer agrees to:

• Provide accurate information about the problem;

• Follow reasonable troubleshooting instructions;

• Test replacement links or access credentials;

• Install reasonably necessary updates;

• Use a supported browser or device;

• Verify the email address provided at checkout;

• Check spam, junk, promotions, and filtered email folders; and

• Cooperate reasonably with our support team.

IDOL RUSH may attempt to resolve the matter by:

• Resending the delivery email;

• Providing a replacement download link;

• Resetting or restoring access;

• Replacing a corrupted or defective file;

• Providing updated instructions;

• Correcting a technical defect;

• Providing a compatible version, where available; or

• Offering another reasonable technical solution.

Refusal to cooperate with reasonable troubleshooting may prevent us from verifying the issue and may result in the refund request being denied, except where prohibited by applicable law.

6. Limited Circumstances in Which a Refund May Be Considered

Subject to applicable law, a refund may be approved only when IDOL RUSH determines that:

1. The customer submitted the request within 30 calendar days after purchase;

2. The customer provided sufficient proof of purchase and evidence of the reported problem;

3. The customer reasonably cooperated with the technical-support process;

4. The product was not delivered, could not be accessed, was materially different from its published description, or contained a substantial verified technical defect;

5. The problem prevented the product’s principal advertised functionality;

6. The problem was not caused by the customer’s device, browser, software, internet connection, failure to follow instructions, or another circumstance outside our reasonable control; and

7. IDOL RUSH was unable to deliver, restore, repair, replace, or otherwise resolve the verified issue within a reasonable period.

Meeting these conditions permits IDOL RUSH to evaluate the request but does not guarantee approval, except when a refund or other remedy is mandatory under applicable law.

7. Successful Delivery and Functionality

A purchase will generally not qualify for a refund when our records or investigation show that:

• The product was successfully delivered;

• The access link was generated and sent;

• The customer accessed or downloaded the product;

• The access credentials work correctly;

• The product performs its essential advertised functions; or

• A reported issue can be resolved through reasonable troubleshooting.

A customer’s decision not to use the product does not mean that the product was not delivered or is defective.

8. Non-Refundable Circumstances

Except where required by applicable law, refunds will not be provided for:

• Change of mind;

• Buyer’s remorse;

• Personal dislike or dissatisfaction;

• Accidental purchases caused by the customer;

• Failure to read the product description;

• Failure to review the product features before purchasing;

• Failure to review technical or compatibility requirements;

• Failure to use or access the product after delivery;

• Lack of time to use the product;

• Loss of interest in the product;

• Expecting features that were not advertised;

• Minor errors that do not prevent normal use;

• Aesthetic or personal preferences;

• Difficulty caused by lack of technical knowledge;

• Unsupported devices, browsers, or operating systems;

• Outdated hardware or software;

• Poor or unavailable internet service;

• Browser extensions, security settings, antivirus software, firewalls, or third-party applications;

• Incorrect information supplied by the customer;

• Failure to check spam, junk, or promotions folders;

• Failure to follow the instructions provided;

• Refusal to participate in reasonable troubleshooting;

• Unauthorized sharing or disclosure of access credentials;

• Violation of the product license;

• Copying, recording, reproduction, resale, or distribution of the product;

• Purchase from an unauthorized third-party seller;

• Temporary maintenance or service interruptions;

• Promotional-price purchases, except where otherwise required by law;

• Currency-conversion differences;

• Bank, card-issuer, or payment-processing fees; or

• Circumstances outside IDOL RUSH’s reasonable control.

9. Incorrect Email Address

Customers are responsible for providing a complete and accurate email address during checkout.

A refund will not ordinarily be issued solely because the customer:

• Entered an incorrect email address;

• Lost access to the email account used for purchase;

• Failed to check filtered email folders; or

• Blocked or rejected the delivery email.

When the order can be verified, we may correct the customer’s email address and resend access to the purchased product.

For security reasons, we may request reasonable proof of identity or proof of purchase before changing account or delivery information.

10. Duplicate Purchases

A customer who unintentionally purchases the same product more than once may contact us within 7 calendar days after the duplicate transaction.

After reviewing the order records, we may refund the duplicate transaction when:

• The purchases were made by the same customer;

• The same product was purchased more than once;

• The additional purchase did not provide a separate license, account, or benefit; and

• There is no evidence of abuse, sharing, resale, or use by another person.

Purchases intended for different users, accounts, email addresses, recipients, teams, or licenses are not considered duplicates.

11. Unauthorized Transactions

Customers who believe that a purchase was made without their authorization must contact us promptly.

We may request information reasonably necessary to:

• Verify the identity of the account holder;

• Confirm ownership of the payment method;

• Investigate account access;

• Review delivery and access records; and

• Determine whether the product was accessed or used.

Nothing in this section limits any rights the customer may have through their bank, card issuer, payment provider, or applicable law.

12. Product License and Unauthorized Distribution

The purchase of a digital product grants the customer a limited, personal, revocable, non-exclusive, and non-transferable license to use the product for its intended purpose, unless different licensing terms are expressly stated.

The customer may not, without prior written authorization:

• Copy or reproduce the product;

• Record or extract substantial portions of the product;

• Share download links or credentials;

• Distribute the product to third parties;

• Upload the product to another website, cloud service, group, or platform;

• Resell or sublicense the product;

• Make the product publicly available;

• Modify the product for redistribution;

• Use the product to create an unauthorized competing product; or

• Circumvent access restrictions or security measures.

Suspected unauthorized use or distribution may result in suspension or termination of access.

A refund, when exceptionally approved, immediately terminates the customer’s license. The customer must stop using the product and delete all copies reasonably within their possession or control.

This section does not restrict any rights that cannot legally be restricted.

13. Chargebacks and Payment Disputes

Customers are encouraged to contact IDOL RUSH before initiating a chargeback, reversal, or payment dispute so that we have an opportunity to investigate and resolve the matter.

When responding to a payment dispute, IDOL RUSH may provide the payment processor, card network, bank, or financial institution with relevant records, including:

• Order details;

• The product description displayed at purchase;

• Acceptance of this Policy;

• Checkout acknowledgments;

• Delivery records;

• Emails sent to the customer;

• Download or access records;

• Login information;

• Technical logs;

• Customer communications;

• Support history; and

• Evidence that the product was delivered or used.

The final decision regarding a chargeback is made by the applicable bank, payment processor, or card network and not solely by IDOL RUSH.

Knowingly false or fraudulent disputes may result in suspension or termination of access and any other lawful action available to IDOL RUSH.

14. Customers in the European Economic Area

Where European Economic Area consumer law applies, the customer may have a statutory right to withdraw from certain distance contracts.

For digital content not supplied on a physical medium, the customer expressly requests that delivery and performance begin immediately after purchase.

Where legally permitted, the customer acknowledges that the statutory withdrawal right may be lost once delivery, downloading, streaming, activation, or access begins, provided that the legally required prior express consent and acknowledgment have been obtained.

When the legally required consent or acknowledgment has not been properly obtained, the customer retains any withdrawal rights granted by applicable law.

This Policy does not exclude legal remedies for digital content that is defective, not as described, or otherwise nonconforming under mandatory European consumer law.

15. Customers in the United Kingdom

Where United Kingdom consumer law applies, nothing in this Policy excludes or limits mandatory rights relating to digital content that:

• Is not of satisfactory quality;

• Is not fit for its disclosed or agreed purpose;

• Does not match its description; or

• Causes legally recognized damage because reasonable care and skill were not exercised.

Where required by law, IDOL RUSH may first be entitled to attempt a repair or replacement before another remedy is provided.

16. Customers in Other Countries

Customers may have additional rights under the mandatory consumer laws of their country, state, province, territory, or region.

Where a provision of this Policy conflicts with a mandatory consumer right that cannot legally be waived, the mandatory legal right will apply only to the extent of that conflict.

All remaining provisions of this Policy will continue to apply.

Nothing in this Policy provides the customer with rights beyond those granted by this Policy or mandatory applicable law.

17. International Purchases

Customers are responsible for confirming that they may legally purchase, access, and use the product in their location.

IDOL RUSH does not guarantee that every product, feature, language, platform, payment method, or service will be available or legally permitted in every country.

Customers are also responsible for:

• Their own internet connection;

• Compatible equipment and software;

• Currency-conversion charges;

• Foreign transaction fees;

• Local taxes; and

• Any other charges imposed by their bank, payment provider, or governmental authority.

Currency fluctuations, exchange rates, international transaction charges, and fees imposed by third parties are not grounds for a refund.

18. Refund Processing

When IDOL RUSH approves a refund, it will ordinarily be sent to the original payment method.

The customer may be required to provide additional information when the original payment method is unavailable or when legally required for fraud prevention or identity verification.

After a refund has been submitted, processing times depend on the customer’s:

• Bank;

• Card issuer;

• Payment processor;

• Digital wallet provider; or

• Financial institution.

IDOL RUSH is not responsible for delays caused by third-party financial institutions.

Any legally required refund deadline will take precedence over this section.

19. Governing Law

To the extent permitted by applicable law, this Policy and all purchases from IDOL RUSH are governed by the laws of the Republic of Panama, without regard to conflict-of-law principles.

Any dispute shall be submitted to the competent courts of the Republic of Panama, unless mandatory consumer law gives the customer the right to bring a claim before another competent court or authority in their place of residence.

This governing-law provision does not deprive a customer of any mandatory consumer protection that cannot lawfully be waived by contract.

20. Severability

If any provision of this Policy is determined to be invalid, unlawful, or unenforceable in a particular jurisdiction, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable.

If it cannot be made enforceable, it will be severed only in that jurisdiction.

The remaining provisions will continue in full force and effect.

21. Policy Changes

IDOL RUSH may update this Policy periodically to reflect changes to:

• Our products;

• Our delivery methods;

• Our technical-support procedures;

• Payment-processing requirements; or

• Applicable laws and regulations.

The version applicable to a purchase will ordinarily be the version published at the time the order was placed, unless a later change is required by law or provides greater rights to the customer.

22. Contact Information

Questions, technical issues, and refund requests must be submitted to:

Business name: IDOL RUSH
Email: kavin.temp0505@gmail.com
Country of operation: Republic of Panama

When contacting us, include your order number and the email address used to complete the purchase.

23. Mandatory Consumer Rights

Nothing in this International Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, remedy, liability, or right that cannot legally be excluded, restricted, or modified under the law applicable to the customer.

Where mandatory law provides the customer with greater protection than this Policy, that mandatory protection will prevail only to the extent required by law.